Return and Refund Policy

At MKS Mart, customer satisfaction is our priority. We want you to shop with confidence. If you experience any issue with your order, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.

• The product is returned with its original packaging, tags, and accessories, where applicable.

• You provide your order number or proof of purchase.

• The return request meets the conditions outlined in this policy.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. We will review your request and, where appropriate, arrange a replacement, exchange, or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personal care or hygiene products that have been opened or used.

• Products damaged through misuse or improper handling by the customer.

• Items clearly marked as final sale, where permitted by applicable law.

• Customized or personalized products, unless they arrive damaged, defective, or incorrect.

This section does not limit any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To request a return:

1. Contact our customer support team using the contact details provided on our website.

2. Share your order number and the reason for your return.

3. Provide photos or videos if the product is damaged, defective, or incorrect.

4. Wait for return instructions and approval before shipping the item back.

Please do not send any product back without receiving return instructions from our team.

5. Return Shipping Costs

For products returned because of a change of mind, the customer is responsible for return shipping costs, unless otherwise agreed or required by law.

If the product is damaged, defective, or incorrectly delivered, MKS Mart will arrange or cover reasonable return shipping costs, as applicable.

6. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds will be processed using the original payment method where available. For Cash on Delivery orders, we may request your bank account or other suitable payment details to issue the refund.

Please allow 5–10 business days after refund approval for processing. The time it takes for the funds to appear may vary depending on your payment provider or bank.

Original shipping charges may be non-refundable for change-of-mind returns, where permitted by applicable law. This does not apply where a refund of shipping charges is required by law or agreed by MKS Mart.

7. Exchanges

Exchanges may be available for eligible products, subject to stock availability. Contact our customer support team to confirm whether an exchange can be arranged.

If the requested replacement is unavailable, we will discuss the available alternatives with you.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests can be accommodated before the order is dispatched, where feasible.

Once an order has been dispatched, it may no longer be possible to cancel it. Any refund or return will be handled according to this policy and applicable law.

9. Contact Us

For return, exchange, or refund assistance, please contact:

Store Name: MKS Mart
Email: [Your customer support email]
Phone/WhatsApp: [Your contact number]
Return Address: [Your business return address]

We appreciate your trust in MKS Mart and thank you for shopping with us.